APA Style

Besterfield, D, H, &, B, C, &, B, G, &, B, M. (2003-06-15T11:24:42+). Total Quality Management (1st Edition). : Prentice Hall.

MLA Style

Besterfield, Dale, H., &, Besterfield-Michna,, Carol, &, Besterfield,, Glen, &, Besterfield-Sacre,, Mary. "Total Quality Management". 1st Edition : Prentice Hall, 2003-06-15T11:24:42+. Book.